Shipping Policy

At Neelanjali Hampers, we aim to deliver your thoughtfully curated gift hampers safely and on time. Please read our shipping policy below to understand how orders are processed and delivered.

Order Processing

  • All orders are processed after successful payment confirmation.

  • Orders are usually processed within 1–3 business days.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Shipping & Delivery Time

  • Once dispatched, delivery typically takes 5–10 business days, depending on your location and courier service.

  • Delivery timelines may vary due to factors such as location, weather conditions, festivals, or courier delays.

Shipping Coverage

  • We currently ship within India.

  • Delivery availability may vary for remote or non-serviceable areas.

Shipping Charges

  • Shipping charges (if applicable) will be clearly mentioned at checkout.

  • Any additional charges for special delivery requests will be communicated in advance.

Order Tracking

  • Once your order is shipped, tracking details (if available) will be shared via email or message.

  • You can use the provided tracking information to monitor your shipment status.

Delivery Partners

We work with trusted third-party courier and logistics partners to ensure safe and timely delivery of your gift hampers.

Incorrect Address or Failed Delivery

  • Please ensure that the shipping address and contact details provided at checkout are accurate.

  • Neelanjali Hamper will not be responsible for delays or non-delivery due to incorrect or incomplete address details.

  • In case of failed delivery attempts, re-shipping charges (if applicable) may be borne by the customer.

Damaged Packages During Transit

If your order arrives in a damaged condition, please contact us within 48 hours of delivery with clear images of the package and product. Our team will review the issue and assist you as per our Return & Refund Policy.

Delays

While we strive to meet delivery timelines, unforeseen circumstances such as courier delays, natural events, or operational issues may cause delays. We appreciate your patience and understanding in such cases.

Contact Us

For any shipping-related questions or concerns, please contact us through our website. We’ll be happy to assist you.